Our dedicated team of experienced professionals is looking forward to assisting your dental practice in achieving new heights of success.

 

Question: What should I do if there is no image displayed in the 2D image area?

Solution:

• Make sure the USB interface of ELETRA SMART is properly connected to the USB 3.0 interface of the computer.

• Restart the software and ELETRA SMART to check if the image can be displayed normally.

 

Question: Why are the 2D images flickering?

Solution:

• Check if ELETRA SMART is connected properly.

• Re-plug ELETRA SMART to the computer.

• Connect your computer to the Internet.

 

Question: Why are my scans easily interrupted and not smooth?

Solution:

• It may be caused by inappropriate scan brightness. For plaster model scanning, choose 1/2. For resin model scanning, choose 3. For the intraoral scanning, choose 4. Choose 5 if the patient has darker teeth.

 

Question: Why are there out-of-sync issues between the 2D and 3D data?

Solution:

• Confirm whether the computer configuration meets the requirements.

• Delays caused by too many scans (single jaw scans should be completed within 3 minutes).

• Uninstall antivirus software or add ELETRA Cloud to the whitelist of antivirus software.

• Check the status of windows update. If the update is in progress or has failed, please restart the computer after the update is completed before using ELETRA Cloud.

 

Question: Why are there difficulties in scan relocation?

Solution:

• Ensure the scanning direction is consistent with the previous scanning when repositioning.

• Avoid long scans.

 

 

Question: Why is there no 3D data generated during scanning?

Solution:

• Recalibration.

 

Question: Why are there abnormal interruptions occurring during scanning?

Solution:

• Check the status of windows update. If the update is in progress or has failed, please restart the computer after the update is completed before using the scanning software.

• Check whether the remaining storage space of drive C is sufficient.

• Turn off or uninstall anti-virus software.

 

Question: Why is the ELETRA Cloud software unable to be opened properly?

Solution:

• Confirm if the software is authorized and within its validity period.

• If you see “Initialization failed” or “Unable to open target file”, please reinstall ELETRA Cloud.

• If the ELETRA cloud encounters abnormal interruptions, please manually end it in the Task Manager before re-opening it.